Closed-Door Executive Exchange
A practical, peer-level roundtable with a limited group of industry representatives for candid discussion.
Event Focus
The Redmond session is designed for invited leaders in retail and consumer businesses who are building measurable AI outcomes across marketing, customer engagement, and growth operations.
Retail & Consumer AI in Practice
Learn how leading teams move from fragmented systems to operational AI impact, from pilot to production.
High-Value Participation
Attendees gain front-line insight from industry and AI experts, plus a small gift during the event.
2026 Global Tour
Planned global route based on your timeline. Month-only stops are currently marked as TBD date.
Media Coverage
Socialhub.AI strengthens Microsoft alliance to launch AI-native Customer Intelligence Platform on Azure.
Socialhub.AI strengthens Microsoft alliance to launch AI-native Customer Intelligence Platform on Azure.
PR Newswire coverage reposted on Morningstar with full alliance announcement details.
Press release coverage on the Microsoft x Socialhub.AI alliance and CIP launch on Azure.
Microsoft X Socialhub.AI NRF Lunch Party: From CDP to CIP
Monday, January 12, 2026 | 11:30 AM - 1:30 PM (GMT-5) | 11 Times Sq, New York, New York
Why This Event Matters
Enterprise AI was meant to unlock growth, yet most organizations are stuck in pilot purgatory.
- 74% of AI initiatives never scale beyond pilots.
- 95% fail to deliver measurable ROI.
The problem is not algorithms. It is architecture. Customer data remains fragmented across CRM, CDP, loyalty systems, marketing tools, regions, and clouds.
Together with Microsoft, Socialhub.AI presents the Customer Intelligence Platform (CIP), an AI-native intelligence layer above CRM, CDP, and Marketing Automation to unify data, interpret intent, and orchestrate actions in real time.
Not another tool. A structural reset.
Industry Leaders Attending
Mahesh Neelakantan
Microsoft Industry Advisor, Retail and Consumer Goods. 25+ years focused on digital transformation, innovation, and growth strategies for global retail and consumer brands.
Bill Huang
CEO and Founder, Socialhub.AI. 25 years building and scaling enterprise technology businesses across China, Southeast Asia, and the United States.
David Kwok
Head of AI and Digital Native Pursuit, Microsoft. Experienced in entrepreneurship, innovation ecosystems, and cross-sector collaboration.
Jason Kui
Vice President, iSoftStone. AI-driven IT executive with 20+ years leading enterprise cloud, data, and AI transformation programs.
Tommy (Tong) Liu
BD VP, Socialhub.AI. Background across KPMG, EY, and Microsoft leadership, with deep expertise in enterprise SaaS transformation on the Microsoft ecosystem.
Adam Podber
Senior Technology Executive with deep global retail and consumer experience, focused on transformation and high-impact partner delivery.
Sherry Gong
Solution Director, Socialhub.AI. 10+ years in Martech solutions across CRM, CDP, MA, SCRM, CEM, and DMP for FMCG, catering, babycare, fashion, luxury, beauty, and auto.
What You Will Experience
This is not a conceptual AI talk. You will see:
- How CIP emerges as the next architecture after CRM and CDP.
- Why AI-native intelligence must be embedded, not appended.
- How real-time customer signals become real-time decisions.
- What it takes to operationalize AI at enterprise scale in 2026.
You will leave with a clear model for moving:
- From fragmented tools to unified intelligence.
- From dashboards to autonomous decisioning.
- From campaigns to continuous customer orchestration.
New York Agenda
11:00-11:30 AM
Welcome and Check-in
Tea break with snacks during check-in.
11:30-11:45 AM
Microsoft Keynote: Enabling Retail AI at Scale
How Azure powers the next wave of retail intelligence with the right security, governance, and operating model.
11:45 AM-12:00 PM
Socialhub.AI Keynote: Step Into the New Era of Retail Customer Intelligence
Sherry Gong outlines why CIP is emerging beyond CRM and CDP, and how an AI-native platform on Azure connects loyalty, data, and marketing into one measurable system.
12:00-12:30 PM
Executive Roundtable: Scaling Retail AI - From Pilot to Production
Practical playbook on data fragmentation, integration, compliance, and repeatable outcomes with Microsoft and industry leaders.
12:30-12:40 PM
Microsoft X Socialhub.AI Partnership Moment
Formal signing, photos, and remarks with product and solution announcement.
12:40-12:50 PM
Q&A and Executive Takeaways
Open discussion on implementation, integration, and operating models.
12:50-1:15 PM
Networking, Deep Dives and Next Steps
Pizza, drinks, snacks, and follow-up discussions with Microsoft and Socialhub.AI teams.
Who Should Attend
- C-level executives (CMO, CIO, CDO, CTO).
- Heads of Digital, Growth, CRM, Loyalty, Data, or AI.
- Enterprise architects and platform owners.
- Retail, consumer, and multi-brand operators preparing for 2026.
If you are questioning whether your current CRM/CDP stack can truly support AI-driven growth, this session is for you.
Tip: Please bring a physical ID on the day of the event for Microsoft office entry.
About Socialhub.AI and NRF 2026
About Socialhub.AI
Socialhub.AI is the world's first Customer Intelligence Platform (CIP), an AI-native decision layer unifying CRM, CDP, loyalty, and marketing automation for real-time enterprise intelligence.
Continue the Conversation
Meet us at NRF 2026 Startup Hub Booth #722, January 11-13, 2026, at Jacob K. Javits Convention Center, New York.
Redmond Executive Session Details
Hosted by Chunbo Huang, Founder & CEO of Socialhub.AI, this invite-only roundtable is built for decision-makers driving AI initiatives in retail and consumer organizations.
Who This Session Is For
CMOs, COOs, business leaders, marketing directors, growth and lifecycle leaders, and customer engagement executives of global brands.
Session Format
Invite-only closed-door roundtable with only 12 seats for industry representatives. Every confirmed attendee will also receive a small gift.
Redmond Agenda
2:00-2:30 PM
Check-In & Open Networking
2:30-2:35 PM
Opening (5 mins)
Chunbo Huang, Founder & CEO of Socialhub.AI, and David Hsieh, Digital Native Manager Enterprise at Microsoft.
2:35-2:50 PM
Moderator Introduction: Agenda and Discussion Method (15 mins)
Cathy He will guide one-minute guest introductions and each guest proposes one topic of interest.
2:50-3:50 PM
Topic Discussion and Synthesis (60 mins)
The moderator selects 2-3 topics aligned with the session theme, organizes guest sharing, and summarizes key takeaways.
3:50-4:10 PM
Closing Remarks and 3 Short Case Shares (20 mins)
Cathy He shares concise examples from apparel, supermarket, and ice cream scenarios.
4:10-4:15 PM
Group Photo (5 mins)
Partial Featured Speakers
David Hsieh
Digital Native Manager Enterprise, Microsoft. Driving business growth through AI and cloud innovation across enterprise retail accounts.
Junwei Zhang, PhD
Senior Member, IEEE. AI researcher bridging academic insight and real-world deployment with a strong user-centered perspective.
James van Leuven
Senior Director of AI-Powered Enterprise Content Solutions. Leading AI-driven content and engagement initiatives across global retail and enterprise organizations.
Cathy He
Global Partnership Lead, Socialhub.AI. Bridging AI, CRM, CDP, and marketing strategy to translate technology into measurable customer growth.
Proposed Invitee Companies
Redmond Venue and Contact
- Microsoft Building 6, 15745 NE 36th St, Redmond, WA 98052, United States.
- Session time: Friday, February 27, 2026, check-in at 2:00 PM and formal session start at 2:30 PM (PT).
- Questions: business@socialhub.ai