A true Agentic Retention Loop company.

SocialHub.AI was founded in Seattle, Washington by Bill Huang — a Microsoft CRM consultant recognized with the Microsoft CRM Most Valuable Professional (MVP) award. Through years of building CRM programs for brand clients, he kept hitting the same paradox: retailers were spending millions on tools that manufactured data silos instead of solving them.

And the problem ran deeper than data. Consumers were being managed as one undifferentiated crowd — every person unique, yet everyone receiving the same content and the same offer. The technology treated millions of individuals as a single segment.

Bill became convinced that AI could finally close that gap — reading each member’s behavior and intent, then deciding and acting for them one by one, at scale. So he founded SocialHub.AI: a single platform that unifies customer data, applies AI agents, and executes marketing in one integrated system — a true Agentic Retention Loop.

Today, SocialHub.AI serves 50 enterprise brands across 12 countries, managing 400M+ member relationships and executing 800+ AI-optimized campaigns per year for its largest clients. As a Microsoft Azure Co-Sell Ready partner, the platform delivers enterprise-grade security, scalability, and MACC-eligible billing.