Platform · Help Assistant
An AI assistant that actually knows the product.
Ask a question in plain language and get a straight answer — drawn from the product's own help material, with the source cited and a link straight to the exact place in the app. If it does not know, it says so.
The problem
Getting an answer takes too long — and shortcuts lie.
The docs are long
Answers exist, but they are buried across pages of help material. Your team scrolls and searches instead of getting on with the work.
Answers are slow
A quick “how do I do this?” turns into a support ticket or a Slack thread, and the person who is blocked waits for someone else to reply.
Generic chatbots make things up
A general-purpose bot will confidently invent steps that do not exist in your product. Plausible-sounding, wrong, and impossible to trust.
How it works
Grounded answers you can check — every time.
Grounded on real help content
The assistant answers only from the product's own help material. It is grounded — it draws on the real documentation, not the open internet.
Cites the source
Every answer shows where it came from, so you can read the underlying help section yourself and confirm it says what the assistant claims.
Deep-links you there
Alongside the citation, it links straight to the exact place in the app or help — one click to the setting, page, or step you were asking about.
Says “I don't know”
If the help material does not cover your question, it tells you plainly and points you where to look. It does not invent an answer to fill the gap.
Why it matters
Help your team move faster, without the guesswork.
Trustworthy because grounded
Because it only uses the real help content and cites it, you can verify every answer. No hallucinated steps, no guessing — just what the documentation actually says.
In-context, right where you work
The assistant lives inside the admin. Ask in plain language without leaving the screen you are on, and get a straight answer plus a link to the exact place.
No setup, ready to help
There is nothing to configure. It is rate-limited and available to your team from day one, there to help everyone use the platform faster.
The Help Assistant is one part of a platform built to work together. See how it all connects in the retention loop, or go deeper on the decisioning engine that powers it.
Ask in plain language and get a grounded answer that cites its source and deep-links you there.
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