Order Management
The order lifecycle and fulfillment
The OMS is where an order actually moves — placed, fulfilled, returned — across store, online and warehouse. Managed connectors for Manhattan Active Omni and IBM Sterling bring that lifecycle onto the verified member, so omnichannel orders earn loyalty as they complete and returns claw back, keyed to your own order references and safe to retry.
What lands on the member
The data this brings — and what it powers.
Orders → points
Completed orders earn points on their total by your program rules, ingested idempotently by order id — lifecycle is never inferred from arrival order.
Returns → claw-back
A return order reverses the points proportionally, anchored to the original order it references.
Customers → members
The OMS customer resolves to the member by your own ID or email — never auto-created, consent off by default.
Configured to your pipeline
Status and document-type codes are mapped to your OMS configuration during onboarding — never hard-coded numeric codes.
Fulfilled omnichannel orders and returns keep the member's balance honest in near real time.
In this category
Order Management systems.
Managed connectors are configured in-app and open to a detail page. Native connectors and API integrations land on the same verified member through the same governed pipe.
Manhattan Active Omni →
Managed connector
Managed connector · in design-partner validation — orders, returns and customers via REST.
IBM Sterling →
Managed connector
Managed connector · in design-partner validation — orders and returns, status mapped to your pipeline.
Whichever path a system uses, it runs on one governed API — matched to the right member, harmless to retry, and locked to your data. See the developer guide →
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