Loyalty · Points Fraud Protection

Fraud can't cash out before you've looked.

Early access

A loyalty balance is real money, and fraudsters treat it that way. When a rule spots something off, Flash freezes the suspect points on the spot — still on the record, but unspendable and paused from expiring — then SoClaw reviews the case and removes them, hands them back, or escalates it. No more discovering the loss after the points are gone.

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The problem

Catching fraud after the points are spent is too late.

The usual approach awards points first and tries to claw them back later — but if the member already redeemed them, there's nothing left to reclaim. Holding the points the moment something looks wrong closes that gap.

How it works

Freeze on detection, decide on review.

A rule spots it

A hardcoded detector flags a suspicious pattern — a refunded order, a household double-dip, a referral to someone who never shopped.

Points are frozen

The suspect points are held on the spot: still on the member's record, but unspendable and paused from expiring.

SoClaw reviews

The AI teammate (or a person) looks at the case — the facts, not the noise.

Verdict

Confirm the fraud and remove the points, clear a false alarm and hand them back, or escalate the unclear ones to your team.

The checks

What it watches for.

Each is an opt-in check. We only ship detectors with a real signal behind them.

Same-household referral

A referral reward where both people are a confirmed household — a likely self-referral.

Refunded order, points kept

An order fully refunded or cancelled, but its points are still sitting in the balance.

Signup-bonus farming

Several members of one household who each claimed a welcome bonus — possible multi-account farming.

Referral that never shopped

A referral was rewarded, but the invited member has never bought anything since.

Order-velocity burst

A flurry of orders in a short window with the points still unspent — a wash-trading tell.

You stay in control

Protection you govern, not a black box.

Off by default

Nothing runs until an owner or admin turns fraud detection on. A platform kill switch gates it globally too.

You pick the checks

A master switch plus a checklist — tick exactly which detectors run, untick any that don't fit your business.

A single flag never confiscates

Every check only freezes and opens a review. A real family or a genuine bulk buyer is cleared, not punished.

Nothing sits forever

A hold no one reviews in two weeks is escalated to your team — never quietly released, never auto-removed.

What we don't claim

Only the fraud we can actually detect.

We ship a detector only when there's a real, checkable signal behind it. Some fraud can't be judged from the data a loyalty program holds — so we say so, rather than pretend.

Account takeover

Needs login and device history a loyalty program doesn't collect — not something we detect today.

Points or coupon reselling

There's no record of a member handing a reward to someone else, so it isn't detectable from the ledger.

Pure wash trading

A fake-but-not-refunded order looks identical to a real one without a counterparty or payment signal. We catch its telltale legs — the refund and the order burst — not the disguise itself.

Protect the points your program pays for.

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SoClaw — the AI teammate Points & Tiers Receipts & Orders Fraud protection guide